Shipping, Returns & Refund Policy

SHIPPING, RETURNS & REFUND POLICY

Last Updated: [4th Jan 2026]

By placing an order on www.bunastudio.com, you agree to the terms below.

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1. BRAND MODEL & PRODUCTION

BUNA is a make-to-order (MTO) designer label.

Approximately 90% of our garments are produced only after an order is confirmed.
Production begins soon after order confirmation.
Our garments involve:
Handspun & handwoven textiles
Hand block printing
Hand embroidery
Tailoring & hand finishing Production is labour-intensive and time-sensitive.
Once production begins, costs are incurred immediately and are non-recoverable.

We also offer a limited number of Ready to Ship (RTS) products that are already in stock.

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2. ORDER PROCESSING TIMELINE

Make-To-Order (MTO)

Standard processing time: 17-18 business days
Orders are usually dispatched within this period.
Sundays & Public Holidays are not considered working days.

Ready-To-Ship (RTS)

Dispatched within 2–4 working days

Please note:

Timelines are approximate, not guaranteed.
Hand-intensive production may occasionally cause minor delays.
Delivery timelines do not include unforeseen events (see Force Majeure section).

After placing an order:

You will receive confirmation via email.
Delivery timelines will be shared via email and WhatsApp.

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3. SHIPPING METHODS

Domestic (India)

Shipped via registered courier companies
Free shipping within India

International

Shipped via DHL Express / FedEx / Aramex
Standard shipping charges: INR 3,000 – INR 6,500 (based on weight, volume, destination)
Free shipping on international orders above INR 80,000 / USD 850 (approx.)
Shipping on RTS items may be charged separately

All orders are processed from our workshop in Delhi, India.

*Please note shipping charges have temporarily increased due to the war in Middle East as free shipping threshold has increased from INR 50000 to INR 80000. We sincerely hope to offer lower shipping costs once the situation becomes normal again.

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4. DUTIES & TAXES

Indian Orders

All prices include applicable GST.

International Orders

Duties & taxes are NOT included in product or shipping cost.
Levied at port of entry by destination country.
Must be paid directly to courier company upon delivery.
Rates vary by country and product category.

Failure to pay duties may result in shipment return (see Section 8).

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5. ORDER TRACKING

You may track your order via:

https://www.bunastudio.com/pages/check-order-status
Your Buna Studio account
Courier tracking link sent via email & WhatsApp

Upon shipment:

Tracking number will be shared.
Courier details will be provided.

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6. DELIVERY ATTEMPTS & NON-AVAILABILITY

Domestic

Courier will attempt delivery up to 3 times.
After failed attempts, shipment may return to us.

International

Shipment held by courier for max 7 working days.
After 7 days, shipment returns to India.

If shipment returns due to:

Customer unavailability
Refusal to accept
Non-payment of duties

Then:

No cancellation or refund will be possible.
Customer must bear:
Return freight
Indian customs duty on return
Re-shipping cost
Significant delay may occur

If customer refuses to pay Indian return duties:

Shipment may remain with customs indefinitely.
Buna Studio will not be liable for further resolution

We strongly advise customers to inform us in advance if unavailable during delivery window.

Contact:

care@bunastudio.com

+91 9310164266 (Call/WhatsApp)

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7. CANCELLATION POLICY

Cancellation allowed within 3 days of order placement
5% cancellation fee applicable (gateway charges)
After 2 days, order enters production

Once order status changes to Processing:

Fabric is allocated
Tailoring may begin
Custom processes may be underway
Labour & production costs are committed

At this stage:

Cancellation is NOT possible
Refund is NOT possible

Orders once shipped cannot be cancelled.

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8. FORCE MAJEURE (EVENTS BEYOND OUR CONTROL)

Buna shall not be liable for delays, disruptions, or inability to fulfill orders caused by events beyond our reasonable control, including but not limited to:

War or armed conflict
Military action
Government restrictions or embargoes
Natural disasters (earthquake, flood, cyclone, etc.)
Fire
Epidemic or pandemic
Civil unrest or political instability
Supply chain breakdown
Customs restrictions or border closures
Logistics or courier suspension

In such circumstances:

Orders already in production cannot be cancelled or refunded.
Orders in logistical phase cannot be cancelled or refunded.
Non-recoverable costs (fabric, labour, shipping bookings, documentation) have already been incurred.
Dispatch will resume once operations normalize.

Delays due to Force Majeure do not qualify for refund or cancellation.

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9. ORDER DELAYS

We aim to fulfill orders within stated timelines; however:

Production is human-intensive.
Minor delays may occur.
Logistics providers may face disruptions.

Important:

Delay alone does not qualify for cancellation or refund.
Orders delayed are prioritized by our team.
Customers will be informed of significant delays.

By purchasing, you acknowledge and accept that:

Production begins soon after confirmation.
Delayed orders already in production cannot be cancelled.

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10. RETURNS (DOMESTIC – INDIA)

Eligible if:

Returned within 7 working days
Unused
Original packaging intact
Tags attached

Customer is responsible for return shipping cost (unless defective).

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11. INTERNATIONAL RETURNS

Due to customs complexities:

Refunds are NOT available for international orders.
Exchange may be considered case-by-case.
Customer must bear:
Return freight to India
Indian customs duty on return
Re-shipping cost

International returns often face customs hurdles and may not reach us.

International orders once dispatched:

Cannot be cancelled
Cannot be refunded

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12. REFUNDS (IF APPROVED)

Once return is received and inspected:

Approval or rejection will be communicated via email.
Approved refunds are issued as Store Credit Note only.
Credit note:
Valid for purchases on www.bunastudio.com
Not redeemable in cash
Non-transferable

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13. EXCHANGES

Exchange possible if:

Item is defective
Size issue
Product damaged from our end

Conditions:

Must be returned within 7 days
Original packaging & tags intact

International exchanges:

Subject to feasibility
Customer bears all customs & shipping costs

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14. SALE / DISCOUNT POLICY

During Sale:

No returns
No refunds
No cancellations
Exchange only if defective

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15. MODES OF PAYMENT

India:

Visa
Mastercard
American Express
Net Banking
UPI

International:

Visa
Mastercard
American Express
PayPal

Payment gateways:

Payglocal (ideal for international payments, accepts Indian payments)
Razorpay Secure (facilitates PayPal, accepts International and Indian payments)

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16. CUSTOMER RESPONSIBILITY

By placing an order, you confirm:

You understand the made-to-order production model.
You accept approximate timelines.
You agree to cancellation restrictions.
You agree to customs duty responsibility.
You accept Force Majeure limitations.

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17. CONTACT

Email: care@bunastudio.com

Phone/WhatsApp: +91 9310164266

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Additional Elaboration on Policies

FORCE MAJEURE

1. Definition

Buna Studio (“BUNA”, “we”, “our”, “us”) shall not be liable for any failure, delay, interruption, suspension, or inability to perform its obligations under any order or agreement if such failure or delay results from events beyond our reasonable control (“Force Majeure Event”).

Force Majeure Events include, but are not limited to:

War (declared or undeclared), armed conflict, invasion, military action
Civil unrest, riots, political instability
Terrorist acts
Government orders, trade restrictions, sanctions, embargoes
Natural disasters (earthquake, flood, cyclone, drought, etc.)
Fire, industrial accidents
Epidemics or pandemics
Lockdowns or public health restrictions
Border closures or customs restrictions
Supply chain disruptions
Labour shortages or artisan unavailability
Transportation interruptions
Courier or logistics suspension
Power outages or infrastructure breakdown
Any event beyond our reasonable commercial control

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2. Effect on Orders

In the event of a Force Majeure Event:

Production timelines may be extended.
Shipping timelines may be delayed.
Delivery commitments may be temporarily suspended.
Communication timelines may be affected.

Orders already:

In production
In tailoring or finishing stage
In packaging or logistics stage
Booked with courier
In transit

Cannot be cancelled or refunded, as:

Materials may have been cut or customized.
Labour costs have already been incurred.
Production resources have been allocated.
Logistics and documentation expenses may have been paid.
Such costs are non-recoverable.

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3. Suspension of Obligations

During a Force Majeure Event:

Our contractual obligations shall be temporarily suspended.
Performance shall resume once operations reasonably normalize.
We shall not be considered in breach of contract during such period.

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4. No Liability for Delay

BUNA STUDIO shall not be liable for:

Indirect losses
Consequential damages
Financial losses due to delayed delivery
Event-based losses (including weddings, travel, ceremonies, or other occasions)

Delay caused by Force Majeure shall not constitute grounds for:

Cancellation
Refund
Compensation
Chargeback claims

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5. Priority Dispatch

Once operations resume:

Orders will be processed in sequence.
Delayed orders will be prioritized.
Customers will be notified of revised timelines.

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6. Acceptance of Risk

By placing an order with BUNA, the customer acknowledges and agrees that:

BUNA operates under a handcrafted, make-to-order production model.
Production begins soon after order confirmation.
External geopolitical, environmental, or logistical disruptions are beyond BUNA’s control.
Cancellation or refund is not possible for orders already in production or logistics phase due to Force Majeure.

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7. Severability

If any part of this Force Majeure clause is found unenforceable under applicable law, the remaining provisions shall remain valid and enforceable.

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CHARGEBACK PROTECTION & PAYMENT DISPUTE POLICY

1. Agreement to Contact Us First

By placing an order on www.bunastudio.com, you agree to contact BUNA directly at:

care@bunastudio.com

+91 9310164266 (Call/WhatsApp)

before initiating:

A chargeback
A payment dispute
A PayPal claim
A credit/debit card dispute
Any banking reversal request

We are committed to resolving concerns in good faith and within a reasonable time.

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2. No Chargebacks for Production-Stage Orders

You acknowledge and agree that:

BUNA operates on a made-to-order model.
Production begins shortly after order confirmation.
Once an order status changes to “Processing,” irreversible costs are incurred, including:
Fabric allocation or cutting
Hand weaving or dyeing
Embroidery or stitching
Labour commitments
Production overhead

Accordingly:

Chargebacks are not valid grounds for orders that are:

In production
In finishing stage
Packed or shipped
Delayed due to Force Majeure
Delayed due to logistics or customs issues beyond our control

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3. No Chargebacks for Delays

Delivery timelines are approximate.

Delays caused by:

Hand-intensive production
Artisan processes
Courier issues
Customs clearance
War, natural disaster, or geopolitical disruption
Non-availability of customer
Refusal to pay customs duties

do not constitute non-delivery or fraud.

Initiating a chargeback in such cases will be considered a breach of agreed purchase terms.

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4. Evidence Submission in Case of Dispute

In the event of a payment dispute, BUNA reserves the right to submit the following evidence to the payment processor or bank:

Order confirmation
Customer IP address
Billing & shipping details
WhatsApp/email communication records
Production records
Courier booking confirmation
Tracking details
Delivery attempt proof
Policy acceptance at checkout

This evidence will demonstrate fulfillment of contractual obligations.

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5. Fraudulent or Malicious Chargebacks

If a chargeback is initiated:

After production has commenced,
After shipment has been dispatched,
After delivery has been attempted,
Or contrary to the policies agreed at checkout,

BUNA reserves the right to:

Dispute the chargeback with full evidence
Recover administrative and dispute fees
Block the customer from future purchases
Initiate recovery proceedings where applicable under Indian law

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6. Custom & Duty Refusal

Failure to pay international customs duties does not constitute cancellation.

If a customer refuses delivery due to customs charges and initiates a chargeback:

Return freight
Indian import duties on return
Administrative costs

may be claimed as recoverable losses.

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7. Payment Gateway Protection

All transactions are processed through secure, PCI-compliant gateways (Payglocal / Razorpay Secure / PayPal).

By completing payment, the customer:

Confirms authorization of the transaction.
Confirms acceptance of our Shipping, Cancellation, Refund & Force Majeure policies.
Waives the right to initiate a chargeback inconsistent with these policies.

8. Good Faith Resolution Commitment

We are an ethical, slow-fashion brand working with artisan communities.

We encourage customers to reach out to us directly for any concern. Most issues can be resolved quickly without involving financial institutions.

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