Shipping, Returns & Refund Policy


Shipping
We ship through registered courier companies for orders within India as well as international orders. 

International orders are usually delivered within 7-8 business days and domestic orders within 5-6 business days. We will send you an email with delivery date after the orders are placed. 
 
For Pre orders,the delivery time will be 10-12 days. 

Please note that Saturdays, Sundays and Public Holidays are not set as working days for standard deliveries. 

SHIPPING CHARGES

Shipping and handling rates vary based on the product, its size and volume, the packaging used and the shipping destination. You will see the final shipping and handling charges at the time of checkout after you provide the shipping address for your order. 

DUTIES & TAXES FOR INTERNATIONAL ORDERS

Duties & Taxes for international orders are not included in your order, and are over and above any shipping and handling charges paid at checkout. Most countries charge duties on imported items which are levied at the time of port entry and they vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency (DHL, FedEx etc.) at the time of your order delivery after you receive an invoice by the shipping agent.

SHIPPING OF PRODUCTS

All orders are processed from our own warehouse in Delhi, India. Orders will be delivered to the shipping address mentioned at checkout.

TRACKING PACKAGE

Orders that have been processed and shipped can be tracked using the consignment/tracking number on the shipping agency’s website. Once your order is shipped, we will mail you your tracking number along with information about the shipping agency. You can also track your order under your account - Order history. 

Non-Availability on Delivery our delivery partners will attempt to deliver the package three times before they return it to us. Please provide the complete & accurate shipping address including zip code and a mobile number. This will help us in delivering your order faster.

   

Modes of Payment
For shipping to India, we accept all major debit & credit cards (including Mastercard, Visa & American Express) and also provide Net Banking options across major banks. For all international transactions, we accept major Credit Cards (including Mastercard, Visa & American Express) and also provide the option to pay using PayPal. PayPal and PayU are our third party payment gateways.
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Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and must be returned within 15 days.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a we will issue a coupon for the value that can be redeemed with next purchase. This coupon can only be used for in-store purchase on www.bunastudio.com and cannot be redeemed in cash.

Please contact us at care@bunastudio.com if you have any questions with returns and refunds.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at care@bunastudio.com

You will be responsible for paying for your own shipping costs for returning or exchanging your item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.