Shipping, Returns & Refund Policy
We ship through registered courier companies for orders within India and through DHL Express/FedEx/Aramex for international orders.
Buna is a make-to-order brand to minimise wastage, which means that only after an order is confirmed online it goes into production. International orders are usually delivered within 16-20 business days* and domestic orders also within 14-16 business days. We will send you an email with delivery date after the orders are placed.
Please note that Sundays and Public Holidays are not set as working days for standard deliveries.
Shipping is free within India. For international orders, we charge standard shipping charges starting from INR 1500 and going upto INR 2500 as per location, weight and volume of the shipment. We offer free shipping for international orders above INR 40,000/ USD 540.
DUTIES & TAXES FOR INTERNATIONAL ORDERS
Duties & Taxes for international orders are not included in your order, and are over and above any shipping and handling charges paid at checkout. Most countries charge duties on imported items which are levied at the time of port entry and they vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency (DHL, FedEx, Aramex etc.) at the time of your order delivery after you receive an invoice by the shipping agent.
All prices mentioned on the website are inclusive of Indian GST.
SHIPPING OF PRODUCTS
All orders are processed from our own warehouse/workshop in Delhi, India. Orders will be delivered to the shipping address mentioned at checkout.
Orders that have been processed and shipped can be tracked using the consignment/tracking number on the shipping agency’s website. Once your order is shipped, we will mail you your tracking number along with information about the shipping agency. You can also track your order under your Buna Studio account - Order history.
In the event of Non-Availability on Delivery, our delivery partners will attempt to deliver the package three times before they return it to us. Please provide the complete & accurate shipping address including zip code and a mobile number. This will help us in delivering your order faster.
Please note that in case of international orders, if a customer is not available for delivery, the shipping company (DHL, Aramex or Fedex) can hold the shipment for no more than 7 working days. After the lapse of these 7 working days, the shipment will automatically return to us in India. To receive the shipment back in India, there would be considerable amount of duty/tax involved on the return shipment varying between 30-40% of shipment value. Please be apprised, that in such a scenario the customer/consignee will have to bear the cost of duty/taxes at port in India for return shipment plus the freight/re-shipping cost to respective destination country.
We urge you to inform us if you are not available after placing an order on our website for international as well as domestic orders. Please check our delivery timeline after you place an order on our website and if you are not available during that period kindly inform us on email@example.com about the same so that we can delay your shipment and send it only after you are available. In case a shipment reaches you and you are not available and the shipping company returns the shipment to India, no cancellation or refund is possible. For re-shipping of the same shipment you will need to bear the cost of duty/tax at port in India plus the freight cost. In such a scenario there would also be a considerable delay involved.
In case, a customer refuses to bear the customs duty/tax charges at port in India for the return shipment, then the shipment will remain with Indian customs indefinitely and we will not be able to offer any further assistance on the same.
MODES OF PAYMENT
For shipping to India, we accept all major debit & credit cards (including Mastercard, Visa & American Express) and also provide Net Banking options across major banks. For all international transactions, we accept major Credit and Debit Cards (including Mastercard, Visa & American Express) and also provide the option to pay using PayPal. PayPal is our third party payment gateway and is available on request. Please write on firstname.lastname@example.org if you wish to pay via PayPal.
CANCELLATION & REFUND
After an order is placed on the online store, a customer can ask for cancellation and refund within first 3 days. Please note 5% (of order value) cancellation fee would be charged for account/card refund. The cancellation charges are equivalent to online payment processing charges levied by payment gateways. Buna is a designer label and works on a ‘made to order’ model. Once an order goes into production, cancellation and refund is not possible. From the textile weaving to the final stitch in a garment, our production is labour and hand intensive; which means that orders already underway cannot be cancelled or refunded. At present, we have a timeline of 16-20 business days for fulfilling online orders. Besides, our production involves handspun and handwoven textiles produced in remote villages of India, followed by hand block printing, hand embroideries, stitching and hand finishing of garments. All these processes are slow and labor intensive; and human errors and unexpected delays associated with them cannot be avoided many a time.
For sale or discounted orders, cancellation and refund is available during the first 3 days after the order is placed. After this time has elapsed cancellation or refund is not available on sale/discount orders. Under special circumstances or if the product has size issues. we do offer exchange and return (only with store credits) on sale/discount orders.
Please note that our fulfilment timeline does not include unforeseen and not in our control delays, that is in the event of a natural disaster, war, calamity or epidemic. In such circumstances, your order will be processed and dispatched after our production and supply chains resume smoothly when any of the above events have passed.
RETURNS (if applicable)
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tag and must be returned within 7 working days. This is applicable for all domestic (within India) returns. Please note that for our international customers, returns are not always possible due to logistic issues. This is because return shipments to India attract substantial duty/tax charges and more often than not are not able to cross logistical and customs hurdles and consequently, never reach back to us. For international returns, the duty/tax payment at port of entry in India is to be borne by the customer. Please get in touch with us at email@example.com for queries regarding international returns.
REFUNDS (upon return)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of the return.
If approved, then your refund will be processed through a store credit note that can be redeemed on your next purchase. A credit note can only be used for in-store purchases on www.bunastudio.com and cannot be redeemed in cash.
Please contact us at firstname.lastname@example.org if you have any questions with returns and refunds.
EXCHANGES (if applicable)
We only replace/exchange items if they are defective or damaged from our end or there is a size issue. If you need to exchange it for the same item, send us an email at email@example.com. It must also be in the original packaging with tag and must be returned within 7 days.
Please note that for international orders, exchanges might not be possible because return shipments to India attract substantial duty/tax charges and more often than not are not able to cross logistical and customs hurdles and consequently, never reach back to us. For checking possibility of exchange for our international customers, please write to us at firstname.lastname@example.org.
For returning or exchanging their item/items unless the product was received in a defective condition, the customer will be responsible for paying their own shipping costs as well as duty/tax payment on the return shipment charged by Indian customs at port of entry into India.
Depending on where the customer lives, the time it may take for the exchanged product to reach the destination, may vary.
Please get in touch with us on email@example.com or +91 9310164266 (Whatsapp/Calling) for any further queries.
Please note during Sale, return, exchange and refund will not be applicable. Exchange will be entertained only if product has a problem or defect.